Help with Camera and Microphone Problems
What to try when the camera, microphone, queue, or connection fails on Koko Meet.
Most failed calls are a blocked camera, a blocked microphone, or a network that cannot connect the two browsers.
Permissions
Use a current browser on desktop or mobile. When the call page opens, allow the camera and microphone if you want to be seen and heard. If you blocked them earlier, change the permission in the browser site settings and reload. You can choose another camera or microphone from the call menu.
Queue and connection
The status line says whether Koko Meet is still looking or connecting. If nobody is free, you remain in the queue. If the other person leaves, the call ends. When a direct connection cannot be made and a TURN relay is configured, media may pass through that relay for the length of the call. Koko Meet still does not store the video or audio.
Next, End, and a bad conversation
Use Next to leave and search again, or End to leave without a new search. Block and Report are for someone who should not be paired with you again or who broke the guidelines.
Safety and Privacy explain what is stored. Sign in when you want to try again.